Fast answers about MyMDPhone: pricing, insurance, prescriptions, visit timing, tech, refunds, and safety limits. Nevada-licensed providers.
What do you need help with:
*Not for emergencies. If you’re having chest pain, severe shortness of breath, or stroke symptoms, call 911.
Common questions patients ask before starting their visit.
A cash visit is $79 and includes your evaluation, care plan, and e-prescription when appropriate. Labs, imaging, and medications (if prescribed) are billed separately by those providers.
Use the Eligibility Checker to see if your Nevada plan covers telehealth visits with us. Results are estimates; your insurer makes final payment decisions.
Yes. You can always choose the $79 cash visit.
Most Nevada patients connect in under 15 minutes for urgent concerns. Behavioral health and specialty services may take longer.
Yes—non-controlled medications when clinically appropriate and safe. We do not prescribe controlled substances. Prescriptions are sent via EPCS to your Nevada pharmacy.
If you have chest pain, severe trouble breathing, fainting, stroke symptoms, or severe bleeding, call 911 immediately. We’ll redirect you to in-person care any time it’s safer.
Yes. Nevada law requires that patients be physically in Nevada during their telehealth visit.
Most patients connect with a Nevada-licensed provider in under 15 minutes. Wait times may vary during peak hours, but we strive to provide prompt care when you need it.
We can guide many common conditions for school-age children with a parent/guardian present. Some concerns for younger children may require in-person care.
Yes, if clinically appropriate and safe, we can prescribe non-controlled medications. Our providers will send e-prescriptions directly to your preferred Nevada pharmacy.
Any Nevada pharmacy you choose. During your visit, you can specify your preferred pharmacy location, and we’ll send your prescription there electronically.
If lab work or in-person examination would be safer or more appropriate, we’ll order the necessary tests or direct you to local care facilities. Your safety is always our priority.
Absolutely. We use HIPAA-compliant, encrypted video platforms and secure medical records systems to protect your health information and privacy.
No app download required. You can access your visit directly from your phone or computer browser. Simply click the link we provide when you schedule your appointment.
No. $79 cash is always available. For ongoing care, consider Plus and the Family Add-On for predictable monthly costs.
It’s per additional household member, billed monthly to the account owner.
Yes, each active family member pays $29 per visit while covered under your Plus membership.
Yes. Removal is immediate for visits; the monthly add-on fee stops at the next billing cycle.
Adults should have their own logins. For minors, the parent/guardian manages access and must be available during visits.
You can choose the $79 cash option for certainty or check plan benefits on /insurance/.
We’ll guide you locally and provide a visit summary for continuity.
All visits are HIPAA-secure; we use EPCS for e-prescribing when appropriate.
Common urgent/primary needs:
UTI, sinus infection, pink eye, skin rash, seasonal allergies, mild asthma, mild nausea/vomiting, sore throat, and more.
Emergencies, conditions requiring an in-person exam/procedure, or controlled substances. If an in-person visit is safer, we’ll guide you locally.
Sometimes. We’ll order labs/referrals when appropriate and direct you to nearby options.
Any smartphone, tablet, or computer with a camera/mic and stable internet. Headphones recommended for privacy.
Yes. We use HIPAA-secure systems, and we e-prescribe via EPCS when appropriate.
If we can’t complete your visit due to a platform issue, we’ll help reschedule or credit per policy. See pricing page for refund details.
See Cancellation & Refund Policy for our latest cancellation and refund policy.
Yes. After your telehealth evaluation, your clinician may provide a work or school excuse note if symptoms limit your ability to perform duties safely. Notes are issued at the provider’s discretion.
Notes can be written without specifying a diagnosis if you prefer. They typically include only the date of evaluation and return-to-work/school guidance.
No. Medical documentation requires a completed clinical evaluation.
Yes—your clinician may recommend modified duties if appropriate.
Yes! You can submit your resume for any role that matches your qualifications. Simply indicate your preferred positions in your application or cover letter.
Currently, most roles are full-time, but feel free to inquire about part-time opportunities. We’re always open to discussing flexible arrangements for the right candidates.
While telemedicine experience is preferred, we also offer training for new telehealth providers. We value strong clinical skills and a willingness to adapt to digital healthcare delivery.
After submitting your application, qualified candidates will be contacted for an initial phone screening, followed by video interviews with our medical director and team members. The entire process typically takes 2-3 weeks.
You’ll need a reliable computer, high-speed internet connection, and a quiet workspace. We provide access to our secure telehealth platform and all necessary software.
Yes! We support career growth and offer opportunities to take on leadership roles, specialty focus areas, and involvement in policy development as our team expands.
Connect with a Nevada-licensed provider in under 15 minutes
*Not for emergencies. For life-threatening conditions, call 911.
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