Overview
We aim for fair, fast resolutions. If we can’t safely complete your visit or a platform issue prevents care, we’ll reschedule or refund/credit the visit fee.
What Counts As A Completed Visit
A visit is completed once a provider begins your clinical assessment (video or documented chart work), even if no prescription is issued.
Cancel / Reschedule
Technical Issues
Clinical Appropriateness
If telehealth isn’t appropriate and we end early, we waive or refund the visit fee. Third-party costs (labs, meds, imaging) aren’t covered by us.
Self Pay ($79)
Refundable if canceled before the provider joins or if the visit can’t be completed for clinical/technical reasons. Completed visits are non-refundable.
Insurance Visits
Eligibility checks are estimates; your insurer determines copay/coinsurance/deductible. If a visit isn’t completed, we don’t submit a claim (or we void/correct it). We can’t refund amounts applied by your insurer. Prefer certainty? Choose the $79 cash visit.
MEMBERSHIP (PLUS: $39/mo + $29/visit)
FAMILY ADD-ON (+$19/mo per additional household member)
Prescriptions / Labs / Third Parties
Your visit fee covers the evaluation and care plan. Medications, labs, imaging, devices, and in-person services are billed by those providers and aren’t refundable by MyMDPhone. No controlled substances.
EMERGENCIES : Telehealth is not for emergencies. Chest pain, severe trouble breathing, stroke symptoms, severe bleeding, or fainting: call 911.
Email: admin@mymdphone.com
Most credits are immediate in-portal; card refunds typically post in 5–10 business days (bank-dependent).
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